Client questions
Frequently Asked Questions
Policies, practicalities and what actually happens in the room.
What is your cancellation policy?
Please give at least 12 hours' notice to change or cancel. Inside 12 hours the session is charged in full, because the time cannot realistically be refilled.
What should I wear?
Come as you are. You undress to your comfort level in private and are draped with fresh linens throughout; only the area being worked on is uncovered.
What happens at a first session?
A short intake about what hurts, what caused it and what you need to be able to do, then the work is built around that. Arrive five minutes early on a first visit.
How do I get in?
41 Union Square West, Suite 501, New York, NY 10003. Fifth floor, elevator access. There is a seated waiting area if you arrive early. Union Square station serves the 4/5/6, N/Q/R/W and L.
Is the CBD and Emu oil included, and can I opt out?
It is included in every session at no extra charge, and yes — tell your therapist at intake and they will use a plain unscented oil instead. The price does not change.
How long are sessions and what do they cost?
Sessions run 60 minutes at $110.00 and 90 minutes at $165.00. Hot stones and hot towels are part of the session.
Do you take walk-ins?
Booking ahead through the live calendar is far more reliable. If the room happens to be free we will take you, but the calendar is the honest picture of availability.
Should I tip?
Tipping is welcome but never expected, and it makes no difference to the session you receive.
Renting the room rather than booking a session? Licensed practitioners can rent this room by the hour — there is a separate practitioner FAQ.